Support Leaders Newsletter

Support Leaders Newsletter

Showcasing the tools and workflows top support leaders use to optimize their customer and team experience. Sign up to get our twice monthly podcast, Friday support roundup, and other resources for Support leaders.

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Support SnapshotSupport Snapshot
Support Snapshot: Podcasts of the Week

Support Snapshot: Podcasts of the Week

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver
Jen Weaver
Live Chat with Jen WeaverLive Chat with Jen Weaver
Metrics to Track or Toss: Craig Stoss’s 5-Step System to Simplify Support Data

Metrics to Track or Toss: Craig Stoss’s 5-Step System to Simplify Support Data

Your Inside Look at Exceptional Customer Experiences

Jen Weaver
Jen Weaver
Support SnapshotSupport Snapshot
Support Snapshot - June 6, 2025

Support Snapshot - June 6, 2025

Rolling up the podcasts of the week in 5 minutes or more.

Jen Weaver
Jen Weaver
Live Chat with Jen WeaverLive Chat with Jen Weaver
Turn Metrics Into Momentum: Mario Guisado’s Dashboards That Drive Results

Turn Metrics Into Momentum: Mario Guisado’s Dashboards That Drive Results

Your Inside Look at Exceptional Customer Experiences

Jen Weaver
Jen Weaver
Support SnapshotSupport Snapshot
Support Snapshot - Taking Care of You With "No," Docs, and Intentionality

Support Snapshot - Taking Care of You With "No," Docs, and Intentionality

rolling up the podcasts of the week for you!

Jen Weaver
Jen Weaver
Support SnapshotSupport Snapshot
Starting Smart, Feeling Seen, and The CX Lesson Hiding in a Nordstrom Return Story

Starting Smart, Feeling Seen, and The CX Lesson Hiding in a Nordstrom Return Story

Some Fantastic Podcast Clips This Week!

Jen Weaver
Jen Weaver
From Lead to Head of Support: A Blueprint for Your First Three Projects | Live Chat Episode 11

From Lead to Head of Support: A Blueprint for Your First Three Projects | Live Chat Episode 11

Your Inside Look at Exceptional Customer Experiences

Jen Weaver
Jen Weaver
Support SnapshotSupport Snapshot
Support Snapshot: Zapier’s All-Company Support, Disney+ From Zero to 325K in a Day, and Curated Roles Without the Fluff

Support Snapshot: Zapier’s All-Company Support, Disney+ From Zero to 325K in a Day, and Curated Roles Without the Fluff

This week in CX: team-wide support in action, streaming chaos at scale, and AI spin that missed the mark.

Jen Weaver
Jen Weaver
Support Snapshot: It’s Q2, do you know where your Experience is?

Support Snapshot: It’s Q2, do you know where your Experience is?

Guest Post by Matt Beran

Jen Weaver
Jen Weaver
Support Snapshot: Party Lines, Big Wins, Better Questions with Coach Ríos

Support Snapshot: Party Lines, Big Wins, Better Questions with Coach Ríos

An award winner, and asking better questions on party phone lines ☎️

Jen Weaver
Jen Weaver
🎙️ Podcast Episode 10 - Trust Builds Teams: Alex Armstead’s Support Ops Strategies for Healthy Teams

🎙️ Podcast Episode 10 - Trust Builds Teams: Alex Armstead’s Support Ops Strategies for Healthy Teams

Your Inside Look at Exceptional Customer Support Teams

Jen Weaver
Jen Weaver
Step Zero, CSAT Heroes & AI Fails

Step Zero, CSAT Heroes & AI Fails

This week in CX: what happens before your journey even starts, why CSAT’s overrated, and one AI flop to rule them all.

Jen Weaver
Jen Weaver
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