Archive | Support Leaders Newsletter

Archive

How to Use AI to Audit, Scale, and Train Your Team With Confidence

Aug 5, 2025

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6 min read

How to Use AI to Audit, Scale, and Train Your Team With Confidence

Your Inside Look at Exceptional Customer Experiences

Super short pod clips + 4 LI posts to comment on

Aug 1, 2025

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3 min read

Super short pod clips + 4 LI posts to comment on

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Who to Follow on LinkedIn + a Few AI Takes

Jul 25, 2025

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7 min read

Who to Follow on LinkedIn + a Few AI Takes

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

🗂️ Let Go of the Legos: Why Delegation Makes You a Better Leader

Jul 22, 2025

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6 min read

🗂️ Let Go of the Legos: Why Delegation Makes You a Better Leader

Your Inside Look at Exceptional Customer Experiences

Blind Agents, Verizon's AI, and EX vs CX

Jul 18, 2025

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7 min read

Blind Agents, Verizon's AI, and EX vs CX

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Prove CS ROI, Train Faster, and Listen Like You Mean It

Jul 11, 2025

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8 min read

Prove CS ROI, Train Faster, and Listen Like You Mean It

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

🎤 What Makes People Stay: How to Lead Support Teams with Purpose

Jul 8, 2025

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5 min read

🎤 What Makes People Stay: How to Lead Support Teams with Purpose

Your Inside Look at Exceptional Customer Experiences

How to Speak Exec, Choose Tools, and Stay Sane

Jun 27, 2025

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36 min read

How to Speak Exec, Choose Tools, and Stay Sane

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Live Chat with Jen Weaver

AI Isn't Plug-and-Play: How to Actually Get Support Data Right

Jun 24, 2025

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5 min read

AI Isn't Plug-and-Play: How to Actually Get Support Data Right

Your Inside Look at Exceptional Customer Experiences

Support Snapshot

Support Snapshot: Podcasts of the Week

Jun 20, 2025

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6 min read

Support Snapshot: Podcasts of the Week

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver

Support Snapshot

Support Snapshot: Podcasts of the Week

Jun 13, 2025

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23 min read

Support Snapshot: Podcasts of the Week

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver

Live Chat with Jen Weaver

Metrics to Track or Toss: Craig Stoss’s 5-Step System to Simplify Support Data

Jun 10, 2025

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5 min read

Metrics to Track or Toss: Craig Stoss’s 5-Step System to Simplify Support Data

Your Inside Look at Exceptional Customer Experiences

Jen Weaver