Archive | Support Leaders Newsletter

Archive

Beyond Christmas: Managing the Holidays on Global Teams

Nov 25, 2025

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5 min read

Beyond Christmas: Managing the Holidays on Global Teams

Your Inside Look at Exceptional Customer Experiences

Coach Rios’ Support Report Gets Value from Customer Noise

Oct 28, 2025

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6 min read

Coach Rios’ Support Report Gets Value from Customer Noise

Your Inside Look at Exceptional Customer Experiences

Leading Through Layoffs: Building Teams When Budgets Shrink

Oct 14, 2025

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5 min read

Leading Through Layoffs: Building Teams When Budgets Shrink

Your Inside Look at Exceptional Customer Experiences

From Boring to Brilliant: Raising Energy on Virtual Calls

Sep 30, 2025

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6 min read

From Boring to Brilliant: Raising Energy on Virtual Calls

Your Inside Look at Exceptional Customer Experiences

Conquer QA Overwhelm with Stacy's Fearless Ten-Ticket Method

Sep 16, 2025

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4 min read

Conquer QA Overwhelm with Stacy's Fearless Ten-Ticket Method

Your Inside Look at Exceptional Customer Experiences

🗞️ Empathy, Education, and Electrocution (Yes, Really)

Sep 5, 2025

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11 min read

🗞️ Empathy, Education, and Electrocution (Yes, Really)

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Prevention-First QA to Rocket Your Team to 97-Plus-Percent CSAT

Sep 2, 2025

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4 min read

Prevention-First QA to Rocket Your Team to 97-Plus-Percent CSAT

Your Inside Look at Exceptional Customer Experiences

🗞️ Leadership Hacks FR, AI From AT&T, A Meme I Made

Aug 29, 2025

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9 min read

🗞️ Leadership Hacks FR, AI From AT&T, A Meme I Made

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

🗞️ The Matts are BACK! Plus Practical Tips on Team Structure and Culture

Aug 22, 2025

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10 min read

🗞️ The Matts are BACK! Plus Practical Tips on Team Structure and Culture

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Stop Hoarding QA: How to Use Feedback to Fuel Support Team Growth

Aug 19, 2025

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5 min read

Stop Hoarding QA: How to Use Feedback to Fuel Support Team Growth

Your Inside Look at Exceptional Customer Experiences

🗞️ The Podcasts are Back! And Some Are Not About AI!

Aug 16, 2025

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11 min read

🗞️ The Podcasts are Back! And Some Are Not About AI!

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Guest post by Alisha Joseph!

Aug 8, 2025

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5 min read

Guest post by Alisha Joseph!

Rolling up the CS podcasts of the week for you - in 5 minutes or more.