Support Snapshot - June 6, 2025

Rolling up the podcasts of the week in 5 minutes or more.

Turn Metrics Into Momentum: Mario Guisado’s Dashboards That Drive Results

Your Inside Look at Exceptional Customer Experiences

Support Snapshot - Taking Care of You With "No," Docs, and Intentionality

rolling up the podcasts of the week for you!

Starting Smart, Feeling Seen, and The CX Lesson Hiding in a Nordstrom Return Story

Some Fantastic Podcast Clips This Week!

From Lead to Head of Support: A Blueprint for Your First Three Projects | Live Chat Episode 11

Your Inside Look at Exceptional Customer Experiences

Support Snapshot: Zapier’s All-Company Support, Disney+ From Zero to 325K in a Day, and Curated Roles Without the Fluff

This week in CX: team-wide support in action, streaming chaos at scale, and AI spin that missed the mark.

Support Snapshot: It’s Q2, do you know where your Experience is?

Guest Post by Matt Beran

Support Snapshot: Party Lines, Big Wins, Better Questions with Coach Ríos

An award winner, and asking better questions on party phone lines ☎️

🎙️ Podcast Episode 10 - Trust Builds Teams: Alex Armstead’s Support Ops Strategies for Healthy Teams

Your Inside Look at Exceptional Customer Support Teams

Step Zero, CSAT Heroes & AI Fails

This week in CX: what happens before your journey even starts, why CSAT’s overrated, and one AI flop to rule them all.

🎙️ The $5M Safety Net: How to Build Premier Support That Pays for Itself

Live Chat with Jen Podcast Episode 9: Your Inside Look at Exceptional Customer Support Teams

Support Snapshot: 3 Great Sound Bites, Pop Culture Fun, and Must-See Newsletters