LogoSupport Leaders Newsletter
by Supportman.io
Subscribe
LogoSupport Leaders Newsletter

Archive

Support Snapshot

Support Jargon Poll Results! 🏆

Apr 8, 2025

•

3 min read

Support Jargon Poll Results! 🏆

We polled the support community on words we should stop using - and there is a CLEAR loser.

Jen Weaver
Jen Weaver

Support Snapshot

The Support Snapshot Issue 11: Speak Up, Bark Loud, Stay Sharp

Apr 4, 2025

•

9 min read

The Support Snapshot Issue 11: Speak Up, Bark Loud, Stay Sharp

Interesting stuff that sometimes relates to your CX SaaS remote work life.

Jen Weaver
Jen Weaver

Support Snapshot

🎙️ Courage to Teach: How Help Scout Turns Classes into Revenue | Live Chat Episode 8

Apr 1, 2025

•

32 min read

🎙️ Courage to Teach: How Help Scout Turns Classes into Revenue | Live Chat Episode 8

Your Inside Look at Exceptional Customer Experiences

Jen Weaver
Jen Weaver

Live Chat with Jen Weaver

🎙️ Episode 7: Tone Matters in Support

Mar 18, 2025

•

4 min read

🎙️ Episode 7: Tone Matters in Support

Your Inside Look at Exceptional Customer Experiences

Jen Weaver
Jen Weaver

Support Snapshot

VR Cake, LTV, and Your Affiliate Program Recommendations!

Mar 10, 2025

•

5 min read

VR Cake, LTV, and Your Affiliate Program Recommendations!

helping you look busy since 2024

Jen Weaver
Jen Weaver

Live Chat with Jen Weaver

🎙️ Podcast Episode 6: Agile for CX Teams

Mar 4, 2025

•

4 min read

🎙️ Podcast Episode 6: Agile for CX Teams

Your Inside Look at Exceptional Customer Experiences

Jen Weaver
Jen Weaver

Live Chat with Jen Weaver

🎙️ Podcast Episode 5: Brittany Ferguson Builds Support Teams From Scratch

Feb 19, 2025

•

2 min read

🎙️ Podcast Episode 5: Brittany Ferguson Builds Support Teams From Scratch

Your Inside Look at Exceptional Customer Support Teams

Jen Weaver
Jen Weaver

Support Snapshot

WFH Persists, Rage at Work, and Other Clickbaity Topics

Feb 14, 2025

•

7 min read

WFH Persists, Rage at Work, and Other Clickbaity Topics

The emoji-ful Friday catchup for support and services team leaders.

Jen Weaver
Jen Weaver

Live Chat with Jen Weaver

🎙️ Ep 3: When Customers Get Personal: Conor's Escalation Processes for Expensify

Jan 22, 2025

•

4 min read

🎙️ Ep 3: When Customers Get Personal: Conor's Escalation Processes for Expensify

Because you never got the support manual - we're building it.

Jen Weaver
Jen Weaver

Live Chat with Jen Weaver

Live Chat with Jen Weaver - Episode 2!

Jan 7, 2025

•

3 min read

Live Chat with Jen Weaver - Episode 2!

Effortless Product Launches: Ashley’s Strategy for Support Team Readiness

Jen Weaver
Jen Weaver

Live Chat with Jen Weaver

🎙️ Welcome to Our New Podcast + Episode 1 is Here!

Dec 19, 2024

•

3 min read

🎙️ Welcome to Our New Podcast + Episode 1 is Here!

Your Inside Look at Exceptional Customer Experiences

Jen Weaver
Jen Weaver
1234
Support Leaders Newsletter

Support Leaders Newsletter

Showcasing the tools and workflows top support leaders use to optimize their customer and team experience. Sign up to get our podcast, Friday support roundup, and other resources for Support leaders.


Home

Posts

Sponsored

by Supportman.io

© 2026 Supportman.
beehiivPowered by beehiiv