# Support Leaders Newsletter

> Showcasing the tools and workflows top support leaders use to optimize their customer and team experience. Sign up to get our podcast, Friday support roundup, and other resources for Support leaders.

This file provides information about Support Leaders Newsletter to help large language models understand and reference this publication's content.

## Posts
- [Beyond Christmas: Managing the Holidays on Global Teams](https://newsletter.supportman.io/p/beyond-christmas-managing-the-holidays-on-global-teams): Your Inside Look at Exceptional Customer Experiences
- [Coach Rios’ Support Report Gets Value from Customer Noise](https://newsletter.supportman.io/p/coach-rios-support-report-gets-value-from-customer-noise): Your Inside Look at Exceptional Customer Experiences
- [Leading Through Layoffs: Building Teams When Budgets Shrink](https://newsletter.supportman.io/p/leading-through-layoffs-building-teams-when-budgets-shrink): Your Inside Look at Exceptional Customer Experiences
- [From Boring to Brilliant: Raising Energy on Virtual Calls](https://newsletter.supportman.io/p/from-boring-to-brilliant-raising-energy-on-virtual-calls): Your Inside Look at Exceptional Customer Experiences
- [Conquer QA Overwhelm with Stacy's Fearless Ten-Ticket Method](https://newsletter.supportman.io/p/conquer-qa-overwhelm-with-stacy-s-fearless-ten-ticket-method): Your Inside Look at Exceptional Customer Experiences
- [🗞️ Empathy, Education, and Electrocution (Yes, Really)](https://newsletter.supportman.io/p/sep-4): Rolling up the CS podcasts of the week for you - in 5 minutes or more. 
- [Prevention-First QA to Rocket Your Team to 97-Plus-Percent CSAT](https://newsletter.supportman.io/p/prevention-first-qa-to-rocket-your-team-to-97-plus-percent-csat-f95af5f9f3d21b46): Your Inside Look at Exceptional Customer Experiences
- [🗞️ Leadership Hacks FR, AI From AT&T, A Meme I Made ](https://newsletter.supportman.io/p/aug29): Rolling up the CS podcasts of the week for you - in 5 minutes or more. 
- [🗞️ The Matts are BACK! Plus Practical Tips on Team Structure and Culture](https://newsletter.supportman.io/p/aug21): Rolling up the CS podcasts of the week for you - in 5 minutes or more. 
- [Stop Hoarding QA: How to Use Feedback to Fuel Support Team Growth](https://newsletter.supportman.io/p/stop-hoarding-qa-how-to-use-feedback-to-fuel-support-team-growth-40fdf7af83825ccb): Your Inside Look at Exceptional Customer Experiences
- [🗞️ The Podcasts are Back! And Some Are Not About AI!](https://newsletter.supportman.io/p/the-podcasts-are-back-and-some-are-not-about-ai): Rolling up the CS podcasts of the week for you - in 5 minutes or more. 
- [Guest post by Alisha Joseph!](https://newsletter.supportman.io/p/guest-post-by-alisha-joseph): Rolling up the CS podcasts of the week for you - in 5 minutes or more. 
- [How to Use AI to Audit, Scale, and Train Your Team With Confidence ](https://newsletter.supportman.io/p/how-to-use-ai-to-audit-scale-and-train-your-team-with-confidence-d177b4c8edcea53a): Your Inside Look at Exceptional Customer Experiences
- [Super short pod clips + 4 LI posts to comment on](https://newsletter.supportman.io/p/aug1): Rolling up the CS podcasts of the week for you - in 5 minutes or more. 
- [Who to Follow on LinkedIn + a Few AI Takes](https://newsletter.supportman.io/p/jul25): Rolling up the CS podcasts of the week for you - in 5 minutes or more. 
- [🗂️ Let Go of the Legos: Why Delegation Makes You a Better Leader](https://newsletter.supportman.io/p/let-go-of-the-legos-why-delegation-makes-you-a-better-leader): Your Inside Look at Exceptional Customer Experiences
- [Blind Agents, Verizon's AI, and EX vs CX](https://newsletter.supportman.io/p/jul17): Rolling up the CS podcasts of the week for you - in 5 minutes or more. 
- [Prove CS ROI, Train Faster, and Listen Like You Mean It](https://newsletter.supportman.io/p/july10): Rolling up the CS podcasts of the week for you - in 5 minutes or more.
- [🎤 What Makes People Stay: How to Lead Support Teams with Purpose](https://newsletter.supportman.io/p/what-makes-people-stay-how-to-lead-support-teams-with-purpose-c5ea823b2f59c50b): Your Inside Look at Exceptional Customer Experiences
- [How to Speak Exec, Choose Tools, and Stay Sane](https://newsletter.supportman.io/p/jun-27): Rolling up the CS podcasts of the week for you - in 5 minutes or more.
- [AI Isn't Plug-and-Play: How to Actually Get Support Data Right](https://newsletter.supportman.io/p/ep-14): Your Inside Look at Exceptional Customer Experiences
- [Support Snapshot: Podcasts of the Week](https://newsletter.supportman.io/p/support-snapshot-podcasts-of-the-week): Rolling up the CS podcasts of the week for you - in 5 minutes or more.
- [Support Snapshot: Podcasts of the Week](https://newsletter.supportman.io/p/support-snapshot-podcasts-of-the-week-93040f86cdd2371d): Rolling up the CS podcasts of the week for you - in 5 minutes or more.
- [Metrics to Track or Toss: Craig Stoss’s 5-Step System to Simplify Support Data](https://newsletter.supportman.io/p/metrics-to-track-or-toss-craig-stoss-s-5-step-system-to-simplify-support-data-a029): Your Inside Look at Exceptional Customer Experiences
- [Support Snapshot - June 6, 2025](https://newsletter.supportman.io/p/support-snapshot-june-6-2025): Rolling up the podcasts of the week in 5 minutes or more.
- [Turn Metrics Into Momentum: Mario Guisado’s Dashboards That Drive Results](https://newsletter.supportman.io/p/turn-metrics-into-momentum-mario-guisado-s-dashboards-that-drive-results): Your Inside Look at Exceptional Customer Experiences
- [Support Snapshot - Taking Care of You With "No," Docs, and Intentionality](https://newsletter.supportman.io/p/may-22): rolling up the podcasts of the week for you! 
- [Starting Smart, Feeling Seen, and The CX Lesson Hiding in a Nordstrom Return Story](https://newsletter.supportman.io/p/starting-smart-feeling-seen-and-the-cx-lesson-hiding-in-a-nordstrom-return-story): Some Fantastic Podcast Clips This Week!