Live Chat with Jen Weaver

our support leader podcast

AI Isn't Plug-and-Play: How to Actually Get Support Data Right

Jun 24, 2025

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5 min read

AI Isn't Plug-and-Play: How to Actually Get Support Data Right

Your Inside Look at Exceptional Customer Experiences

Live Chat with Jen Weaver

Metrics to Track or Toss: Craig Stoss’s 5-Step System to Simplify Support Data

Jun 10, 2025

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5 min read

Metrics to Track or Toss: Craig Stoss’s 5-Step System to Simplify Support Data

Your Inside Look at Exceptional Customer Experiences

Jen Weaver

Live Chat with Jen Weaver

Turn Metrics Into Momentum: Mario Guisado’s Dashboards That Drive Results

May 27, 2025

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4 min read

Turn Metrics Into Momentum: Mario Guisado’s Dashboards That Drive Results

Your Inside Look at Exceptional Customer Experiences

Jen Weaver

Live Chat with Jen Weaver

From Lead to Head of Support: A Blueprint for Your First Three Projects | Live Chat Episode 11

May 13, 2025

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4 min read

From Lead to Head of Support: A Blueprint for Your First Three Projects | Live Chat Episode 11

Your Inside Look at Exceptional Customer Experiences

Jen Weaver

Live Chat with Jen Weaver

🎙️ Podcast Episode 10 - Trust Builds Teams: Alex Armstead’s Support Ops Strategies for Healthy Teams

Apr 22, 2025

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6 min read

🎙️ Podcast Episode 10 - Trust Builds Teams: Alex Armstead’s Support Ops Strategies for Healthy Teams

Your Inside Look at Exceptional Customer Support Teams

Jen Weaver

Live Chat with Jen Weaver

🎙️ The $5M Safety Net: How to Build Premier Support That Pays for Itself

Apr 15, 2025

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4 min read

🎙️ The $5M Safety Net: How to Build Premier Support That Pays for Itself

Live Chat with Jen Podcast Episode 9: Your Inside Look at Exceptional Customer Support Teams

Jen Weaver

Live Chat with Jen Weaver

Mar 18, 2025

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4 min read

🎙️ Episode 7: Tone Matters in Support

Your Inside Look at Exceptional Customer Experiences

Jen Weaver

Live Chat with Jen Weaver

🎙️ Podcast Episode 6: Agile for CX Teams

Mar 4, 2025

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4 min read

🎙️ Podcast Episode 6: Agile for CX Teams

Your Inside Look at Exceptional Customer Experiences

Jen Weaver

Live Chat with Jen Weaver

🎙️ Podcast Episode 5: Brittany Ferguson Builds Support Teams From Scratch

Feb 19, 2025

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2 min read

🎙️ Podcast Episode 5: Brittany Ferguson Builds Support Teams From Scratch

Your Inside Look at Exceptional Customer Support Teams

Jen Weaver

Live Chat with Jen Weaver

🎙️ Ep 3: When Customers Get Personal: Conor's Escalation Processes for Expensify

Jan 22, 2025

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4 min read

🎙️ Ep 3: When Customers Get Personal: Conor's Escalation Processes for Expensify

Because you never got the support manual - we're building it.

Jen Weaver

Live Chat with Jen Weaver

Jan 7, 2025

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3 min read