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Support Leaders Newsletter

Showcasing the tools and workflows top support leaders use to optimize their customer and team experience. Sign up to get our twice monthly podcast, Friday support roundup, and other resources for Support leaders.

Written by

Jen Weaver

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Latest Issues

Beyond Christmas: Managing the Holidays on Global Teams

Nov 25, 2025

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5 min read

Beyond Christmas: Managing the Holidays on Global Teams

Your Inside Look at Exceptional Customer Experiences

Jen Weaver
Jen Weaver
Coach Rios’ Support Report Gets Value from Customer Noise

Oct 28, 2025

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6 min read

Coach Rios’ Support Report Gets Value from Customer Noise

Your Inside Look at Exceptional Customer Experiences

Jen Weaver
Jen Weaver
Leading Through Layoffs: Building Teams When Budgets Shrink

Oct 14, 2025

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5 min read

Leading Through Layoffs: Building Teams When Budgets Shrink

Your Inside Look at Exceptional Customer Experiences

Jen Weaver
Jen Weaver
From Boring to Brilliant: Raising Energy on Virtual Calls

Sep 30, 2025

•

6 min read

From Boring to Brilliant: Raising Energy on Virtual Calls

Your Inside Look at Exceptional Customer Experiences

Jen Weaver
Jen Weaver
Conquer QA Overwhelm with Stacy's Fearless Ten-Ticket Method

Sep 16, 2025

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4 min read

Conquer QA Overwhelm with Stacy's Fearless Ten-Ticket Method

Your Inside Look at Exceptional Customer Experiences

Jen Weaver
Jen Weaver
🗞️ Empathy, Education, and Electrocution (Yes, Really)

Sep 5, 2025

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11 min read

🗞️ Empathy, Education, and Electrocution (Yes, Really)

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver
Jen Weaver
Prevention-First QA to Rocket Your Team to 97-Plus-Percent CSAT

Sep 2, 2025

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4 min read

Prevention-First QA to Rocket Your Team to 97-Plus-Percent CSAT

Your Inside Look at Exceptional Customer Experiences

Jen Weaver
Jen Weaver
🗞️ Leadership Hacks FR, AI From AT&T, A Meme I Made

Aug 29, 2025

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9 min read

🗞️ Leadership Hacks FR, AI From AT&T, A Meme I Made

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver
Jen Weaver
🗞️ The Matts are BACK! Plus Practical Tips on Team Structure and Culture

Aug 22, 2025

•

10 min read

🗞️ The Matts are BACK! Plus Practical Tips on Team Structure and Culture

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver
Jen Weaver
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Support Leaders Newsletter

Support Leaders Newsletter

Showcasing the tools and workflows top support leaders use to optimize their customer and team experience. Sign up to get our podcast, Friday support roundup, and other resources for Support leaders.


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