Support Snapshot: Podcasts of the Week

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Support Snapshot: Podcasts of the Week

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Support Snapshot - June 6, 2025

Rolling up the podcasts of the week in 5 minutes or more.

Support Snapshot - Taking Care of You With "No," Docs, and Intentionality

rolling up the podcasts of the week for you!

Starting Smart, Feeling Seen, and The CX Lesson Hiding in a Nordstrom Return Story

Some Fantastic Podcast Clips This Week!

Support Snapshot: Zapier’s All-Company Support, Disney+ From Zero to 325K in a Day, and Curated Roles Without the Fluff

This week in CX: team-wide support in action, streaming chaos at scale, and AI spin that missed the mark.

Support Snapshot: It’s Q2, do you know where your Experience is?

Guest Post by Matt Beran

Support Snapshot: Party Lines, Big Wins, Better Questions with Coach Ríos

An award winner, and asking better questions on party phone lines ☎️

Step Zero, CSAT Heroes & AI Fails

This week in CX: what happens before your journey even starts, why CSAT’s overrated, and one AI flop to rule them all.

Support Snapshot: 3 Great Sound Bites, Pop Culture Fun, and Must-See Newsletters

Support Jargon Poll Results! 🏆

We polled the support community on words we should stop using - and there is a CLEAR loser.

The Support Snapshot Issue 11: Speak Up, Bark Loud, Stay Sharp

Interesting stuff that sometimes relates to your CX SaaS remote work life.

🎙️ Courage to Teach: How Help Scout Turns Classes into Revenue | Live Chat Episode 8

Your Inside Look at Exceptional Customer Experiences

VR Cake, LTV, and Your Affiliate Program Recommendations!

helping you look busy since 2024

WFH Persists, Rage at Work, and Other Clickbaity Topics

The emoji-ful Friday catchup for support and services team leaders.