Super short pod clips + 4 LI posts to comment on

Rolling up the CS podcasts of the week for you - in 5 minutes or more. I watch on 2x, search transcripts, and listen while walking my dog to curate clips for support leaders.

The Podcasts:

AI Agents can't fix bad data - Sumit Johar on Tech Talks Daily. This one is not on YouTube, so you’ll need to scan forward to minute 12:20.

The rest of the links below go right to the clip:

How do you make sure you're hiring the right vendor? 3 tips from Irina “Mateeva” Hollatz on The KPI Podcast, minute 12:20

How AI can increase personalization in (human) agent training - Bobby S. on The Ticket podcast, minute 9:50 (ish)

How to support an AI product - Mark Hughes on The Ticket podcast at minute 18:50 (ish)

Great short explanation on why you may need multiple AI agents, from Kustomer with Hope Dorman.

That's it! I mean, who has more than 5 minutes anyway? And it's summer, everyone is out - go do something under the sky this weekend!

ICYMI on LinkedIN:

• Mercer tears Atlassian a new one.

• Boldr doubles down on humans.

• Peerlist is an alternative to LinkedIn?

• Rob hacks the algo with bacon. So much bacon.

🦸 This newsletter is brought to you by Supportman.io, which connects Intercom to Slack with AI to give agents feedback and surface problems in real time.

And now..

Thanks to Sasha Shumovskaia for this meme.

See you next time,

Jen