Jen Weaver

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Beyond Christmas: Managing the Holidays on Global Teams

Nov 25, 2025

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5 min read

Beyond Christmas: Managing the Holidays on Global Teams

Your Inside Look at Exceptional Customer Experiences

Jen Weaver

Coach Rios’ Support Report Gets Value from Customer Noise

Oct 28, 2025

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6 min read

Coach Rios’ Support Report Gets Value from Customer Noise

Your Inside Look at Exceptional Customer Experiences

Jen Weaver

Leading Through Layoffs: Building Teams When Budgets Shrink

Oct 14, 2025

•

5 min read

Leading Through Layoffs: Building Teams When Budgets Shrink

Your Inside Look at Exceptional Customer Experiences

Jen Weaver

From Boring to Brilliant: Raising Energy on Virtual Calls

Sep 30, 2025

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6 min read

From Boring to Brilliant: Raising Energy on Virtual Calls

Your Inside Look at Exceptional Customer Experiences

Jen Weaver

Conquer QA Overwhelm with Stacy's Fearless Ten-Ticket Method

Sep 16, 2025

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4 min read

Conquer QA Overwhelm with Stacy's Fearless Ten-Ticket Method

Your Inside Look at Exceptional Customer Experiences

Jen Weaver

🗞️ Empathy, Education, and Electrocution (Yes, Really)

Sep 5, 2025

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11 min read

🗞️ Empathy, Education, and Electrocution (Yes, Really)

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver

Prevention-First QA to Rocket Your Team to 97-Plus-Percent CSAT

Sep 2, 2025

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4 min read

Prevention-First QA to Rocket Your Team to 97-Plus-Percent CSAT

Your Inside Look at Exceptional Customer Experiences

Jen Weaver

🗞️ Leadership Hacks FR, AI From AT&T, A Meme I Made

Aug 29, 2025

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9 min read

🗞️ Leadership Hacks FR, AI From AT&T, A Meme I Made

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver

🗞️ The Matts are BACK! Plus Practical Tips on Team Structure and Culture

Aug 22, 2025

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10 min read

🗞️ The Matts are BACK! Plus Practical Tips on Team Structure and Culture

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver

Stop Hoarding QA: How to Use Feedback to Fuel Support Team Growth

Aug 19, 2025

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5 min read

Stop Hoarding QA: How to Use Feedback to Fuel Support Team Growth

Your Inside Look at Exceptional Customer Experiences

Jen Weaver

🗞️ The Podcasts are Back! And Some Are Not About AI!

Aug 16, 2025

•

11 min read

🗞️ The Podcasts are Back! And Some Are Not About AI!

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver

Aug 8, 2025

•

5 min read

Guest post by Alisha Joseph!

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver

How to Use AI to Audit, Scale, and Train Your Team With Confidence

Aug 5, 2025

•

6 min read

How to Use AI to Audit, Scale, and Train Your Team With Confidence

Your Inside Look at Exceptional Customer Experiences

Jen Weaver

Super short pod clips + 4 LI posts to comment on

Aug 1, 2025

•

3 min read

Super short pod clips + 4 LI posts to comment on

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver

Who to Follow on LinkedIn + a Few AI Takes

Jul 25, 2025

•

7 min read

Who to Follow on LinkedIn + a Few AI Takes

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver

🗂️ Let Go of the Legos: Why Delegation Makes You a Better Leader

Jul 22, 2025

•

6 min read

🗂️ Let Go of the Legos: Why Delegation Makes You a Better Leader

Your Inside Look at Exceptional Customer Experiences

Jen Weaver

Blind Agents, Verizon's AI, and EX vs CX

Jul 18, 2025

•

7 min read

Blind Agents, Verizon's AI, and EX vs CX

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver

Prove CS ROI, Train Faster, and Listen Like You Mean It

Jul 11, 2025

•

8 min read

Prove CS ROI, Train Faster, and Listen Like You Mean It

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver

🎤 What Makes People Stay: How to Lead Support Teams with Purpose

Jul 8, 2025

•

5 min read

🎤 What Makes People Stay: How to Lead Support Teams with Purpose

Your Inside Look at Exceptional Customer Experiences

Jen Weaver

How to Speak Exec, Choose Tools, and Stay Sane

Jun 27, 2025

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36 min read

How to Speak Exec, Choose Tools, and Stay Sane

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver

Support Snapshot

Jun 20, 2025

•

6 min read

Support Snapshot: Podcasts of the Week

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver

Support Snapshot

Jun 13, 2025

•

23 min read

Support Snapshot: Podcasts of the Week

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver

Live Chat with Jen Weaver

Metrics to Track or Toss: Craig Stoss’s 5-Step System to Simplify Support Data

Jun 10, 2025

•

5 min read

Metrics to Track or Toss: Craig Stoss’s 5-Step System to Simplify Support Data

Your Inside Look at Exceptional Customer Experiences

Jen Weaver

Support Snapshot

Jun 6, 2025

•

42 min read

Support Snapshot - June 6, 2025

Rolling up the podcasts of the week in 5 minutes or more.

Jen Weaver

Live Chat with Jen Weaver

Turn Metrics Into Momentum: Mario Guisado’s Dashboards That Drive Results

May 27, 2025

•

4 min read

Turn Metrics Into Momentum: Mario Guisado’s Dashboards That Drive Results

Your Inside Look at Exceptional Customer Experiences

Jen Weaver

Jen Weaver

Beyond Christmas: Managing the Holidays on Global Teams

Coach Rios’ Support Report Gets Value from Customer Noise

Leading Through Layoffs: Building Teams When Budgets Shrink

From Boring to Brilliant: Raising Energy on Virtual Calls

Conquer QA Overwhelm with Stacy's Fearless Ten-Ticket Method

🗞️ Empathy, Education, and Electrocution (Yes, Really)

Prevention-First QA to Rocket Your Team to 97-Plus-Percent CSAT

🗞️ Leadership Hacks FR, AI From AT&T, A Meme I Made

🗞️ The Matts are BACK! Plus Practical Tips on Team Structure and Culture

Stop Hoarding QA: How to Use Feedback to Fuel Support Team Growth

🗞️ The Podcasts are Back! And Some Are Not About AI!

Guest post by Alisha Joseph!

How to Use AI to Audit, Scale, and Train Your Team With Confidence

Super short pod clips + 4 LI posts to comment on

Who to Follow on LinkedIn + a Few AI Takes

🗂️ Let Go of the Legos: Why Delegation Makes You a Better Leader

Blind Agents, Verizon's AI, and EX vs CX

Prove CS ROI, Train Faster, and Listen Like You Mean It

🎤 What Makes People Stay: How to Lead Support Teams with Purpose

How to Speak Exec, Choose Tools, and Stay Sane

Support Snapshot: Podcasts of the Week

Support Snapshot: Podcasts of the Week

Metrics to Track or Toss: Craig Stoss’s 5-Step System to Simplify Support Data

Support Snapshot - June 6, 2025

Turn Metrics Into Momentum: Mario Guisado’s Dashboards That Drive Results

Support Leaders Newsletter

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