Guest post by Alisha Joseph!

Rolling up the CS podcasts of the week for you - in 5 minutes or more. I watch on 2x, search transcripts, and listen while walking my dog to curate clips for support leaders.

This week's Snapshot is authored by Alisha Joseph, founder of Savvy Service Pro Learning Solutions. Look out for her podcast episode of Live Chat with Jen coming up on September 16. Subscribe to make sure you receive it!

Containing:

• TL;DR: three quick wins

• The Podcasts: summaries + links from this week's podcasts

• ICYMI on LI: curated posts from the week

TL;DR

This week we would like to highlight the wins of folks in our industry!

• Congrats to Kirsten Penaloza on her promotion to VP of Client Experience at Scale to Win!

• Celebrating Angel Funes & his feature in Hiver!

🦸 This newsletter is brought to you by Supportman.io, which connects Intercom to Slack with AI to give agents feedback and surface problems in real time.

The KPI Podcast with Greg R.

Spotify | Apple Podcasts | YouTube

Vendor Implementation Failures with Irina Hollatz

Live Chat with Jen Weaver

Spotify | Apple Podcasts | YouTube

Episode 17: How to Use AI to Audit, Scale, and Train Your Team With Confidence

Unf*cking Your CX with Zack Hamilton

Spotify | Apple | YouTube

Episode #38: Your CEO Doesn’t Get It, And That’s Your Problem.

ICYMI on LI:

Some posts from the support creators this week that are worth stopping your scroll.

• Kenji Hayward continues to school us on what real AI transformation looks like.

• Ashley Hayslett gives us a new hot list of job openings for the week.

• ⭐Ty Givens, MBA reminds us that building something new will stretch you—but it doesn’t mean you have to do it alone.

Big thanks to Alisha Joseph for the assist while Jen is getting ready to present at the Support Driven Expo next week.

See you next time!