Support Leaders Newsletter

Support Leaders Newsletter

Showcasing the tools and workflows top support leaders use to optimize their customer and team experience. Sign up to get our twice monthly podcast, Friday support roundup, and other resources for Support leaders.

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Latest Issues

Guest post by Alisha Joseph!

Guest post by Alisha Joseph!

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver
Jen Weaver
How to Use AI to Audit, Scale, and Train Your Team With Confidence

How to Use AI to Audit, Scale, and Train Your Team With Confidence

Your Inside Look at Exceptional Customer Experiences

Jen Weaver
Jen Weaver
Super short pod clips + 4 LI posts to comment on

Super short pod clips + 4 LI posts to comment on

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver
Jen Weaver
Who to Follow on LinkedIn + a Few AI Takes

Who to Follow on LinkedIn + a Few AI Takes

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver
Jen Weaver
🗂️ Let Go of the Legos: Why Delegation Makes You a Better Leader

🗂️ Let Go of the Legos: Why Delegation Makes You a Better Leader

Your Inside Look at Exceptional Customer Experiences

Jen Weaver
Jen Weaver
Blind Agents, Verizon's AI, and EX vs CX

Blind Agents, Verizon's AI, and EX vs CX

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver
Jen Weaver
Prove CS ROI, Train Faster, and Listen Like You Mean It

Prove CS ROI, Train Faster, and Listen Like You Mean It

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver
Jen Weaver
🎤 What Makes People Stay: How to Lead Support Teams with Purpose

🎤 What Makes People Stay: How to Lead Support Teams with Purpose

Your Inside Look at Exceptional Customer Experiences

Jen Weaver
Jen Weaver
How to Speak Exec, Choose Tools, and Stay Sane

How to Speak Exec, Choose Tools, and Stay Sane

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver
Jen Weaver
Live Chat with Jen WeaverLive Chat with Jen Weaver
AI Isn't Plug-and-Play: How to Actually Get Support Data Right

AI Isn't Plug-and-Play: How to Actually Get Support Data Right

Your Inside Look at Exceptional Customer Experiences

Naja McGowan
Naja McGowan
Support SnapshotSupport Snapshot
Support Snapshot: Podcasts of the Week

Support Snapshot: Podcasts of the Week

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver
Jen Weaver
Support SnapshotSupport Snapshot
Support Snapshot: Podcasts of the Week

Support Snapshot: Podcasts of the Week

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver
Jen Weaver
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