Support Snapshot: Party Lines, Big Wins, Better Questions with Coach Ríos

An award winner, and asking better questions on party phone lines ☎️

🎙️ Podcast Episode 10 - Trust Builds Teams: Alex Armstead’s Support Ops Strategies for Healthy Teams

Your Inside Look at Exceptional Customer Support Teams

Step Zero, CSAT Heroes & AI Fails

This week in CX: what happens before your journey even starts, why CSAT’s overrated, and one AI flop to rule them all.

🎙️ The $5M Safety Net: How to Build Premier Support That Pays for Itself

Live Chat with Jen Podcast Episode 9: Your Inside Look at Exceptional Customer Support Teams

Support Snapshot: 3 Great Sound Bites, Pop Culture Fun, and Must-See Newsletters

Support Jargon Poll Results! 🏆

We polled the support community on words we should stop using - and there is a CLEAR loser.

The Support Snapshot Issue 11: Speak Up, Bark Loud, Stay Sharp

Interesting stuff that sometimes relates to your CX SaaS remote work life.

🎙️ Courage to Teach: How Help Scout Turns Classes into Revenue | Live Chat Episode 8

Your Inside Look at Exceptional Customer Experiences

🎙️ Episode 7: Tone Matters in Support

Your Inside Look at Exceptional Customer Experiences

VR Cake, LTV, and Your Affiliate Program Recommendations!

helping you look busy since 2024

🎙️ Podcast Episode 6: Agile for CX Teams

Your Inside Look at Exceptional Customer Experiences

🎙️ Podcast Episode 5: Brittany Ferguson Builds Support Teams From Scratch

Your Inside Look at Exceptional Customer Support Teams