Archive | Support Leaders Newsletter

Latest Issues

Who to Follow on LinkedIn + a Few AI Takes

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver

🗂️ Let Go of the Legos: Why Delegation Makes You a Better Leader

Your Inside Look at Exceptional Customer Experiences

Jen Weaver

Blind Agents, Verizon's AI, and EX vs CX

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver

Prove CS ROI, Train Faster, and Listen Like You Mean It

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver

🎤 What Makes People Stay: How to Lead Support Teams with Purpose

Your Inside Look at Exceptional Customer Experiences

Jen Weaver

How to Speak Exec, Choose Tools, and Stay Sane

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver

Live Chat with Jen WeaverLive Chat with Jen Weaver

AI Isn't Plug-and-Play: How to Actually Get Support Data Right

Your Inside Look at Exceptional Customer Experiences

Naja McGowan

Support SnapshotSupport Snapshot

Support Snapshot: Podcasts of the Week

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver

Support SnapshotSupport Snapshot

Support Snapshot: Podcasts of the Week

Rolling up the CS podcasts of the week for you - in 5 minutes or more.

Jen Weaver

Live Chat with Jen WeaverLive Chat with Jen Weaver

Metrics to Track or Toss: Craig Stoss’s 5-Step System to Simplify Support Data

Your Inside Look at Exceptional Customer Experiences

Jen Weaver

Support SnapshotSupport Snapshot

Support Snapshot - June 6, 2025

Rolling up the podcasts of the week in 5 minutes or more.

Jen Weaver

Live Chat with Jen WeaverLive Chat with Jen Weaver

Turn Metrics Into Momentum: Mario Guisado’s Dashboards That Drive Results

Your Inside Look at Exceptional Customer Experiences

Jen Weaver